Returns + Exchanges

 

Carolina Iwanow Fine Jewelry WARRANTY & REPAIR

We will repair or exchange damaged Fine jewelry within 60 days of purchase at our discretion. Any repairs after the 60 days will incur a cost depending on the condition of the item. 

 

Carolina Iwanow Vermeil or Plated Jewelry WARRANTY & REPAIR

-We will repair or exchange damaged plated or vermeil jewelry within 15 days of purchase at our discretion. Any repairs after the 15 days will incur a cost depending on the condition of the item.

 

-There is no warranty, exchange or repair against discoloration or tarnishing of vermeil or plated jewelry. For warranty service return please email carolinaiwanow@gmail.com and follow instructions.

- Be advised that any vermeil jewelry will eventually tarnish or discolor so please keep your jewelry dry. We do not offer any warranty on pieces that have been abused, exposed to harsh lighting inside jewelry cases and exposing pieces to chemical agents such as perfumes, excesive perspiration, cosmetics, bleach, which can discolor pieces or findings prematurely. 

 

- Carolina Iwanow Jewelry will only repair any Carolina Iwanow Jewelry design purchased through Carolina Iwanow Jewelry store. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email  carolinaiwanow@gmail.com and request a Repair Work Order (RWO) number. We will try to respond to your requests asap.